I think the problem might just be the language they use — the “backup cancelled” and “mozy has not successfully backed up” seem misleading to me. I’ve been operating under the assumption (despite those messages), that my backup is getting done incrementally, despite being “cancelled” every time I turn off my computer or disconnect from the internet.

If that is in fact the case, Mozy (to start) just needs to improve their messaging. That said, I’ve found the entire process to be pretty amazingly slow so far.

I’ve been without backup for over a week now and, despite 3 emails to Mozy home support, I’ve had zero response. I did follow their recommended process and included relavent debug files, but still nothing.

I would also add that it’s only because I checked the logfiles that I realised I had a problem. A more naive user would view the lack of red-alerts as a sign that everything was just dandy.
So, today, I removed the Mozy client *and* deleted my account at mozy.com, and it looks as if it’s now working.

Devin; if you’re listening, I’m at scott dot leckie at elbest.net

@Brad: Neat! I’ll check that out.

In the meantime, if you’re git-inclined, may I recommend gibak by mfp (http://eigenclass.org/hiki/gibak-0.3.0). It’s more of a ‘roll-your-own’ solution, but it’s been working out really well for me so far.